About Jenelle Ong

Founder of Journey Beyond Finance

"You can always trust Jenelle to give you a full and detailed analysis of your portfolio and what else is needed to cover your needs and wants."
Had the opportunity to discuss my current financial planning with Jenelle, and she shared some new information on new instruments that could really benefit me in the long run! If anyone out there has any queries about your financial planning and if you are unclear about your current plans, you could always trust on Jenelle to give you a full and detailed analysis of your portfolio and what else is needed to cover your needs and wants.

"Jenelle cares about people’s needs at every stage and recommends the best policies without any pressure." Jenelle is a very thoughtful person. She cares about people's needs at every stage and recommends the best policies to fit our needs. We like the way she explains, simple, straightforward and most importantly no force at all. She is always ready to help us even though she is on leave, I truthfully recommend Jenelle.

"Jenelle hears our concerns and recommends policies that are ideal for us, all while being patient and not pushy."
Jenelle has been very patient and concise. She hears our concerns and recommends policies which are ideal for myself and my family. Most importantly, she's not pushy and does not mind repeating as I have very bad memory. Thank you, Jenelle!

"What makes her different is that she listens attentively, always putting herself in our shoes and thinking what's best for us."
We have benefited from Jenelle's sharing and was more like a discussion style rather than only from one sided, she shares her opinions and also respects ours. We like her thoughts process, she makes it easy for us to understand and explain to us without boring us down with details. What makes her different from others is that she listens attentively, always putting herself in our shoes and thinking what's best for us, very patient in repeating the explanations, especially for Joey. She's a great advisor and we trust her in our financial and insurance planning for the many years to come. 😁👍🏻👍

"Jen goes the extra mile to ensure we’re covered with the right insurance, prioritizing our needs and always keeping us informed." Jen is a very patient person, she will go for the extra mile just to assist us by getting us covered with insurance upon our means and also emphasing us what to prioritize when applying insurance. Getting us covered is one thing but on top of all that she will never fail to update us on what is going on in the policy. Be it insurance and also government updates. The best part is that she will also assist and advise us on what to do when an incident occurs, from getting to the ideal doctor to the end of the claims. She is a very good advisor and a versatile one too. It will be great to have her by your side. Thank you, Jen.

"Jenelle took the time to understand my concerns and needs before proposing anything, making me feel at ease and providing clear, in-depth answers that exceeded my expectations." Received a call from Jenelle as I joined Singtel promo, the initial reason to meet up with her was to get to know more about what are the policies AIA has to offer. During the first meet-up, instead of jumping into various product introductions, Jenelle made it clear that she needed to understand my concerns and needs better before she proposed anything. She is friendly, and able to relate well and I feel at ease with her immediately. She is patient in answering all my questions and her replies are clear and in-depth. These help me to understand things/policies much better. After the first meeting, I got an insightful takeaway and know more than I expected. Within a few days, after we first met, She came up with a detailed financial planning proposal based on my current portfolio and addressed my concerns raised in the first meeting. After seeing what she got for me, I must say I am really glad that I have met her. She knows her products well and was very well prepared for any kind of questions I raised. No time was wasted during the second meeting. I was given sufficient time to decide and questioned about the proposal before I committed to the insurance policies. Jenelle feels like an old friend of mine that I can trust and turn to when I need financial advice.

"Jenelle is a very patient and reliable insurance agent who puts in a lot of effort and enthusiasm to assist with my specific needs." Jenelle is a very patient and reliable insurance agent. She thoroughly explains the different insurance policies and offered services which suits my specific needs. She puts in a lot of effort and enthusiasm to assist me with my questions. I am very pleased with her customer service skills.

"Jenelle's knowledgeable and personalized approach kept our family secure and financially stable through difficult times, making her a trusted friend we can rely on for our financial planning." Jenelle is very knowledgeable about what she is doing as a financial planner. We like her recommendation and her insights for holistic planning for us as a newlywed couple and now parents. Our little family have been through difficult moments multiple times lately, Jenelle was there to keep us both secure and financially stable by making some adjustments. What we like the most about her : 1. She is very concerned about our unique problems and focuses on finding a specific solution and then adjusting it according to our condition. 2. Very friendly, reliable, and honest. We didn't feel like talking to an agent 😀 To us, Jenelle is a friend that we can rely on for our family's financial planning.

"Jenelle truly has her client's best interests at heart, making insurance simple to understand and introducing me to wealth accumulation through insurance."
I used to know nothing about insurance and couldn’t be bothered with it. To me, it was always a very complicated matter. As an optimistic person, I felt that nothing ‘bad’ would happen to me, so I didn’t see the need for insurance. However, thanks to my dear friend Jenelle, whom I’ve known for more than a decade, she ‘opened’ my heart to insurance. She showed me that insurance is more than just protecting my life—it’s also about planning for the future. Jenelle made insurance simple for me to understand and even introduced me to the idea of wealth accumulation through insurance. Two years ago, I entrusted my son’s portfolio to her, and over these two years, I’ve seen firsthand that she truly has her client’s best interests at heart. Every year, she reviews my son’s portfolio to ensure he is well-covered. Jenelle is always just a message away if I have any questions, whether about insurance plans or claims. She never makes me feel like I’m bothering her, even with my sometimes repeated questions. She’s responsive, and efficient, and makes the claims process fuss-free and easy. Because of this, I’ve also entrusted my daughter’s portfolio to her—even when she was 39 weeks pregnant, Jenelle was there to handle everything for me! Not only is Jenelle our family advisor, but she also advises me on wealth accumulation. Thanks to her, both my kids and I have been able to put our money in places that yield much higher interest than the banks (I’m more excited about this than insurance! Haha!). If any of you are looking for a family advisor or need advice on wealth accumulation, I highly, recommend contacting Jenelle! I recently had a financial planning session with Jenelle, and the planning digital tool she used was amazing! It can simulate so many scenarios, which was really helpful for my planning. As always, Jenelle was very patient with all my questions and provided great advice. I will definitely recommend Jenelle to anyone who wishes to have sound financial advice from a super reliable advisor!

"Jenelle is someone I trust with my financial planning, especially in the expertise of wealth accumulation." Jenelle is someone I trust with my financial planning, especially in the expertise of wealth accumulation and I believe she's someone you enjoy knowing.

"Jenelle connects with you as her genuine self, setting her apart from all the insurance representatives I’ve encountered."
Jenelle has been extremely patient and supportive during my initial days in SIngapore. I was lucky to find Jenelle. With her meticulous, patient and accommodating approach, she ensures I understand the new market well. Knowing my unique employment status and personal situation, she laid out all the possibilities of insurance options. She also supported my team to learn more about the structure here. This brought a lot of comforts and developed trust to work with Jenelle. Jenelle connects to the person as her genuine self- this definitely set her aside from all the insurance representatives so far. In the interactions and connects, I feel I have found a friend too. Her experience and principles will help you chart out the insurance model here.

"Jenelle is truly dependable, providing a great sense of assurance and confidence in my future finances for my family."
I got to know Jenelle through the recommendation of my spouse. He has been sharing with me about Jenelle for a while but I did not see the need to get to know her further since I had a stable consultant whom I go to regularly. But things took a turn in the early part of the year 2019 when I needed to purchase a policy for my mother and my spouse recommended Jenelle once again and this round I met her with an open mind. There are so many consultants available but why Jenelle? Before meeting her, I felt that I was like any other customer that any consultant can have on the street. I have a consultant I used to go to regularly but stopped servicing me for almost 3 years. There were no updates, no reviews, no follow-up and before my last meeting with him, I waited almost an hour at the café for him. As I aged, got married and my priority in life changed when my baby girl came along. I needed a consultant who could assure me and was willing to walk things through with me. I decided to change consultants on my account and the thing I never wanted it to happen, happened. I ended up receiving several notifications in my mailbox informing me that my consultant had been changed… again & again. All within 12 months. Jenelle changed my perception of financial advisor. During our first meeting, she came prepared and ready to handle any situation and/or questions I had for her. My mother’s policy was settled within the meeting and there is no further action required. Ever since, Janelle has been extremely proactive, and consistent with sending updates, sharing sessions and being responsive. During the circuit breaker period, Jenelle took the extra effort to send a vitamin C care pack together with a handwritten stay-safe card to me and my family. Coincidentally, I am pregnant with my second child and I was looking at maternity care coverage. This round, I took the initiative to contact Jenelle personally. Jenelle was swift in arranging a Zoom call with me and understanding what I was looking for. She explained everything in detail and in the simplest form I can understand. I have been contacting her extensively over the last few months and she has always been really quick in getting back and answering all my queries. After several encounters with Jenelle, I have entrusted her to review all the policies I’ve bought previously. She took it seriously without hesitation and gave me insightful feedback for my consideration. She made me understand the importance of planning my finances and most importantly she used the easiest term to explain to me and I remember it. How would I describe my overall experience with Jenelle? The level of attention she pays is over the top and she makes me feel like a VIP walking into a luxury boutique. She is never pushy and will be by your side when you need assistance. She takes her time to understand your needs, and will not chase you away just because you need more time compared to others. Jenelle is truly dependable and engaging her services gives me a great sense of assurance and confidence in my future finances not only for myself but also for my children.

"Jenelle listens patiently and always goes the extra mile to find tailored solutions, earning my total trust in financial planning."
Jenelle is someone I have total trust in my financial planning. She listens patiently and always goes the extra mile to find variable solutions to my exact problems, not only in financial planning but also in my personal life. She's a good friend with whom I can share anything and everything under the sun. I am sure she can value add to you and is a great person to know.

"Jenelle is undoubtedly knowledgeable, passionate, patient, and professional, providing a direct, visualized, and comprehensive overview of our financial situation."
Meeting Jenelle felt like reconnecting with an old friend, even though it was our first meeting. Jenelle is undoubtedly knowledgeable, passionate, patient, and professional. The session with her was incredibly useful, providing a direct, visualized, and comprehensive overview of our current and future financial situation. The digital planning tool she used factored in additional expenses, such as raising a child, giving us a clearer understanding of the potential risks we face and enabling us to make logical and informed decisions about the right insurance choices to cover those risks. Through her referral, a property advisor also helped us find our dream home! Don’t miss out on a helpful and resourceful friend—now you know who you should talk to. I highly recommend Jenelle as your personal financial consultant!

"You can place 101% trust in Jenelle, as she genuinely cares for her clients and always puts their interests first."
We know Jenelle through Charmaine's brother's recommendation. Jenelle is very prompt in her replies and shows genuine concern for her clients. Not only does she recommend suitable products for her clients, but also processes the claims speedily. We, as clients, only do minimal work (e.g. provide the receipts and described the case) while she handled the rest of the claim process smoothly. You can place 101% trust in Jenelle for she places her clients' interests first. I recalled there was a time when she made time to pop by my house at night to settle my newborn application for H&S. That is despite that I only informed her on the same day and she had to fly the next day! Thanks Jenelle!

"Jenelle has the passion for her job, is sincere in serving, and most importantly, she’s not pushy with the products." Firstly, I would like to say that having met Jenelle is really by coincidence because my agent Setiawan will be leaving AIA and to receive constant service and updates, he referred Jenelle to me. First meeting with anyone is always an impression assessment to me, Jenelle gave me a relatively good impression that she has the passion in her job as an advisor and she is sincere in serving. With a few meetings with her, she has been giving reasonable updates for my decision making and most importantly she’s not pushy about the products. Eventually, I purchased some plans for myself and my family. As an advisor, I felt that she had all the product knowledge that was required and she would recommend something that she felt was necessary and leave it for her customers to decide based on their financial budget. Keep up the good work!